Frequently asked questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you love, simply click the product name or the product image for more details.

How are shipping costs calculated?

ShopKitten offers free delivery worldwide on all orders, direct from warehouses and suppliers. No need to worry about shipping costs.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on this website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.